by Kanisa Magazine | Dec 15, 2024 | Business & Industry, Consumers, Shopping, Ads & E-Commerce
A strong, empowered team is the backbone of any organisation striving for excellent customer experience (CX). Employees who feel valued, motivated, and equipped to make decisions can deliver exceptional service that delights customers and drives business growth....
by Kanisa Magazine | Dec 15, 2024 | Business, Consumers
A delicate balance: Welcoming the new while retaining existing customers “Keep the front door open to welcome new customers, but seal the back door to keep the existing ones” In the ever-evolving business landscape, striking a balance between attracting new...
by Kanisa Magazine | Dec 2, 2024 | Global & Regional
In a striking development within the UK financial sector, Santander UK has allocated a substantial £295 million to address compensation claims stemming from a car finance mis-selling scandal. This move underscores the increasing scrutiny on financial institutions to...
by Kanisa Magazine | Dec 2, 2024 | Global & Regional
The UK’s Financial Conduct Authority (FCA) has intensified its regulatory oversight by initiating a consultation on extending the timeframe for addressing motor finance complaints. This move underscores the agency’s commitment to consumer protection and...
by Kanisa Magazine | Nov 25, 2024 | Global & Regional
As the global shipping industry races to reduce greenhouse gas emissions, container shipping companies are adopting dual-fuel vessels as a transitional solution. Industry leaders such as Maersk, CMA CGM, and COSCO are investing heavily in these ships, which can run on...
